Enterprise-Grade AI Solutions

Our implementation process is designed to get you up and running quickly while ensuring your AI is properly configured for your specific business needs. The process includes:

1. Discovery: We work with you to understand your business goals, data sources, and specific use cases.
2. Data Integration: We connect MadFish AI to your e-commerce platform, marketing tools, and other relevant data sources.
3. Configuration: We configure your dashboards, reports, and AI models based on your specific requirements.
4. Training: We provide training for your team on how to use the platform effectively.
5. Optimization: We continuously monitor and optimize your implementation to ensure you're getting maximum value.

Implementation timeframes typically range from 2 weeks for Growth plans to 4-6 weeks for Enterprise implementations, depending on complexity.

Yes, you can upgrade your plan at any time, and the changes will take effect immediately. When upgrading, we'll prorate your billing to account for the unused portion of your current plan.

For downgrades, changes will take effect at the start of your next billing cycle. We require 30 days' notice for downgrades to ensure a smooth transition and to adjust any configurations that might be affected by the change in plan features.

Annual plans can be upgraded at any time, but downgrades or cancellations for annual plans will take effect at the end of the current annual term.

If you approach the usage limits included in your plan (such as AI chat queries or concurrent users), we'll notify you proactively so you can make an informed decision about how to proceed. You have several options:

• Upgrade to a higher tier: If you consistently exceed your limits, upgrading to the next plan might be the most cost-effective solution.
• Purchase additional capacity: You can add extra capacity to your current plan without upgrading, which is billed on a pro-rated basis.
• Optimize usage: Our team can work with you to optimize your usage patterns to stay within your current limits.

We never automatically charge for overages without your explicit approval, and your service will not be interrupted if you occasionally exceed your limits.

We offer a 14-day free trial of our Growth plan for qualifying businesses. The trial includes:

• Full access to all Growth plan features
• Integration with one e-commerce platform
• Basic implementation support
• No credit card required to start

For businesses interested in our Professional or Enterprise plans, we offer a customized demo environment populated with sample data relevant to your industry. This allows you to experience the full capabilities of our platform with data that mirrors your business scenarios.

To request a trial or demo, please contact our sales team.

All plans include access to our customer support, but the level of support varies by plan:

• Growth: Email support with a 48-hour response time, access to our knowledge base and community forum.
• Professional: Email and chat support with a 24-hour response time, plus scheduled check-in calls quarterly.
• Enterprise: Email, chat, and phone support with an 8-hour response time, plus monthly scheduled check-in calls with a shared success manager.
• Custom Enterprise: 24/7 priority support with a 1-hour response time for critical issues, plus a dedicated customer success manager and quarterly business reviews.

All plans also include access to our regular product webinars and training resources.